Smile with Carmen

QUICK REFERENCE GUIDE

• GENERAL

  • What’s so exciting about Carmen?
  • Why do I need Carmen?
  • How does Carmen work?
  • Is Carmen accurate?
  • Why must I partner with car workshop (WS)?
  • Where to go?
  • How do I update my particulars?
  • How do I change the "Notifications" to be sent to me?
  • How do I arrange for scheduled Auto Update (data)?

• PRICE & WARRANTY

  • How much is Carmen?
  • Why is there annual subscription?
  • Warranty of Carmen

• INSTALLATION OF CARMEN DONGLE

  • How to install Carmen?
  • Mobile App
  • Are there any charges for uploading of data?
  • How do I know data is collected and uploaded to the web?
  • Carmen is always plugged in to the car; will it drain my car battery?
  • Does Carmen affect the vehicle computer and affect performance?
  • Will use of Carmen void Car Warranty?
  • How do I know the transfer of data is completed?
  • How often CO needs to read the data and upload from phone to cloud?
  • How do I get the new features?
  • What are the various beeps in Carmen?

• TROUBLESHOOTING

  • I hear 01 sec buzz ring when I first plug Carmen in during installation
  • I hear 03 buzz whenever I start the car
  • I hear 08 buzz after I drive the car for 10 minutes
  • I hear continuous buzz when I drive the car
  • What is Fault Code? And what should I do if I see Fault Code?